Quality Policy
our statement
Quality Policy Statement
At Nutraferon, we believe that quality is the outcome of each of our humanitarian efforts taken within our organisation along with the blessing from above. Our group has implemented total quality management (TQM), a management discipline and philosophy that formalises deliberate and ongoing improvement. We also emphasise that all departments and employees must participate in the improvement process, and that improvements should also be focused on systems and procedures rather than just individuals.
Scope
The Nutraferon management acknowledges that it is the company’s objective to manufacture health and wellness supplements that adhere to the appropriate product standard requirements stated by the company and also should be safe and reliable for the mankind. “The company’s policy is to achieve globally acclaimed standardised quality using the most effective mass production technology harnessed through a committed production team in a peaceful industrial environment in accordance with the adopted Quality Management System Standards and applicable Regulations for the market being catered by Nutraferon and then to offer it for the benefit of the mankind at a price any other local manufacturer will find it difficult to match,”
Procedures and Guidelines
Our policy is to continuously work to increase the efficacy of the Quality Management System over and above the requirements set out by the pertinent product standard specifications that the company has accepted. It is company policy that in the occurrence of a customer complaint or reported defect, The Top Management will use all reasonable efforts to promptly address the complaint and make amends for the customer’s loss by arranging for a free replacement of the rejected goods or reaching some other amicable agreement because, at the end of the day, we are working to serve humanity, so customer satisfaction is our main priority.
Goals and Objectives
It is the policy of Nutraferon to:
- strive to meet and surpass the expectations of all of our clients, stakeholders, and interested parties as much as possible.
- comply with all applicable legal requirements, codes of practise, and other obligations;
- lowering risks, preventing harm, illness, and pollution;
- provide the necessary equipment, skilled and capable workforce, and other resources to fulfil these objectives through spreading joy;
- make sure that each employee is aware of their unique responsibilities with regard to this quality policy;
- maintain a management strategy that will support us in achieving these objectives, as well as work to consistently improve the efficiency and efficacy of our risk-based management approach that is aimed at making people smile.
This quality policy provides a framework for establishing, monitoring, evaluating, and achieving our policies, initiatives, and objectives.
This policy is posted on the Company Notice Board and can also be found in the staff handbook.
All employees receive training to ensure that they are aware of quality & human values, how it influences serving people with joy and delight, and how to satisfy the wonderful creation of this world.
The policy review date is 27/02/2023.
